Refund policy
RETURNS, PHYSICAL & DIGITAL PRODUCTS
----
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
We do not accept returns for digital products.
For your physical product to be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at admin@curatorluxurywebdesign.com. Please note that returns will need to be sent to the following address:
25 Westland Manor SW, Calgary, AB, T3H 0X7, Canada
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Canada, shipping your goods may take longer than expected.
You can always contact us for any return questions at admin@curatorluxurywebdesign.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@thegrizzlyclassic.com with "Attn: Lauren Killam, URGENT Refund Inquiry" in the subject line.
MASTERS OF MOTION REGISTRATION CANCELLATION & REFUND POLICY
WE GET IT; LIFE HAPPENS. PLEASE FAMILIARIZE YOURSELF WITH THE MASTERS OF MOTION REFUND POLICY:
1. REFUND ELIGIBILITY:
FULL REFUNDS WILL BE ISSUED IF A CANCELLATION REQUEST IS RECEIVED IN WRITING VIA EMAIL TO INFO@THEGRIZZLYCLASSIC.COM WITH "ATTN: LAUREN KILLAM, MASTERS OF MOTION CANCELLATION REQUEST" IN THE SUBJECT LINE PRIOR TO MARCH 12TH. NO REFUNDS WILL BE ISSUED FOR CANCELLATIONS MADE AFTER THIS DATE.
WE WILL, HOWEVER, REACH OUT TO WAITLISTED PARTICIPANTS ON YOUR BEHALF AND TO SEE IF ANYONE IS INTERESTED IN PURCHASING YOUR REGISTRATION. IF SOMEONE IS INTERESTED, WE WILL CONNECT YOU WITH THEM AND YOU MAY MAKE ARRANGEMENTS TO TRANSFER YOUR REGISTRATION TO THEM.
2. TRANSFER OF REGISTRATION:
PARTICIPANTS MAY TRANSFER THEIR REGISTRATION TO ANOTHER INDIVIDUAL WITH WRITTEN NOTIFICATION TO THE ORGANIZERS BY NO LATER THAN MARCH 18TH. TRANSFER OF REGISTRATION MAY NOT BE SOLD FOR MORE THAN THE FEE PAID BY THE ORIGINAL REGISTRANT. PROOF OF THIS MUST BE PROVIDED.
3. EVENT CANCELLATION:
IN THE UNLIKELY EVENT THAT MASTERS OF MOTION IS CANCELED BY THE ORGANIZERS, PARTICIPANTS WILL BE ENTITLED TO A FULL REFUND OF THE REGISTRATION FEE. THE ORGANIZERS WILL NOT BE RESPONSIBLE FOR ANY ADDITIONAL COSTS INCURRED, SUCH AS TRAVEL OR ACCOMMODATION EXPENSES.
4. TRAVEL AND ACCOMMODATION:
PARTICIPANTS ARE RESPONSIBLE FOR THEIR OWN TRAVEL AND ACCOMMODATION ARRANGEMENTS AND EXPENSES. THE ORGANIZERS WILL NOT BE LIABLE FOR ANY LOSSES INCURRED IN RELATION TO TRAVEL OR ACCOMMODATION.
5. LIMITED SPOTS:
WITH ONLY 18 SPOTS AVAILABLE, REGISTRATION IS ON A FIRST-COME, FIRST-SERVED BASIS. ONCE ALL SPOTS ARE FILLED, A WAITLIST WILL BE CREATED. IN THE EVENT OF A CANCELLATION, ALL WAITLIST PARTICIPANTS WILL BE NOTIFIED AND THE FIRST PERSON TO RESPOND WILL BE GIVEN THE OPPORTUNITY TO REGISTER.
6. FORCE MAJEURE:
THE ORGANIZERS SHALL NOT BE LIABLE FOR ANY FAILURE OR DELAY IN THE PERFORMANCE OF THEIR OBLIGATIONS IF SUCH FAILURE OR DELAY IS DUE TO CIRCUMSTANCES BEYOND THEIR CONTROL, INCLUDING BUT NOT LIMITED TO ACTS OF GOD, GOVERNMENT RESTRICTIONS, NATURAL DISASTERS, OR OTHER UNFORESEEN EVENTS.
FOR ANY REFUND-RELATED INQUIRIES OR REQUESTS, PLEASE CONTACT INFO@THEGRIZZLYCLASSIC.COM WITH "ATTN: LAUREN KILLAM, MASTERS OF MOTION REFUND INQUIRY" IN THE SUBJECT LINE.
NOTE: THIS REFUND POLICY IS SUBJECT TO CHANGE, AND ANY UPDATES WILL BE COMMUNICATED TO REGISTERED PARTICIPANTS.